IT Support & Cloud Security Professional

Ghana · Open to UK roles

Profile
Cloud security professional with hands-on Azure control work, identity and access management, monitoring notes and structured documentation. At Cybarik Limited (UK-registered) I performed cloud security engineer duties on live client work: Azure security controls, access management and repeatable documentation. CompTIA Security+ (2024–2027), Google Cybersecurity and Google IT Automation with Python. I also deliver first-line IT support and coordinate several projects at once, which keeps the work practical: diagnose, contain, document, harden. Seeking a Junior Cloud Security, Cloud Security Analyst or Azure Security role in the UK.
Core skills
  • First-line and second-line technical support
  • Hardware, software and connectivity troubleshooting
  • Incident recording, prioritisation and escalation
  • Account and access management
  • Windows and Linux fundamentals
  • Networking troubleshooting
  • Microsoft Azure security controls
  • Entra ID / IAM
  • Monitoring, logging and escalation
  • Python automation
  • Microsoft 365 and Azure fundamentals
  • Git/GitHub
  • WordPress administration
  • Technical documentation
  • Multi-project coordination
Certifications
Experience

IT Support, Projects Administrator & Quality Control Assistant

From June 2021 to present at Oasis Project Services Limited, Tema, Ghana

• Deliver first-line IT support for hardware, software, access, connectivity and user issues; record and escalate incidents according to procedures.

• Coordinate more than five concurrent projects, tracking deadlines, tasks, stakeholder updates and documentation.

• Conduct quality inspections, identify defects and support corrective actions.

• Act as first point of contact for the SCADA system on Oasis’s 6.5MW steam turbine generator project at Tema Oil Refinery, after training by the specialist vendor that installed the subcontracted system.

• Support the vendor during on-site issues and resolve network connectivity problems affecting access to the system.


Cloud Security Engineer

From July 2024 to July 2025 at Cybarik Limited (UK-registered), Remote

• Performed cloud security engineer duties on live client work, applying Azure security controls, identity and access management, and written procedures.

• Supported control reviews and access changes, and documented what was configured, why it was chosen, and how it was checked.

• Worked on monitoring, incident-response and risk-assessment tasks as part of day-to-day client delivery.

• Used the same method in personal labs: least-privilege networking, secure authentication and ticket-style notes.


Wordpress Website Developer / Administrator

From January 2020 to present at Freelance, Remote

• WordPress builds and administration using HTML, CSS, and JavaScript where needed.

• Plugins, themes, updates, content, backups, and issue resolution for non-technical users.

Languages
  • English (Full professional proficiency)
  • Ga
  • Fante
  • Twi
© 2026 Mahmoud Shardey