IT Support & Cloud Security Professional
Ghana · Open to UK roles
- First-line and second-line technical support
- Hardware, software and connectivity troubleshooting
- Incident recording, prioritisation and escalation
- Account and access management
- Windows and Linux fundamentals
- Networking troubleshooting
- Microsoft Azure security controls
- Entra ID / IAM
- Monitoring, logging and escalation
- Python automation
- Microsoft 365 and Azure fundamentals
- Git/GitHub
- WordPress administration
- Technical documentation
- Multi-project coordination
- CompTIA Security+ ce (Feb 2024–2027)
- Google Cybersecurity Professional Certificate (Feb 2024)
- Google IT Automation with Python (Jun 2024)
- Azure VM & Web Server, Coursera (Jul 2024)
- Cybersecurity Bootcamp, CyberTalents (Apr 2024)
- Commonwealth Bank Cybersecurity Job Simulation, Forage (Mar 2024)
IT Support, Projects Administrator & Quality Control Assistant
From June 2021 to present at Oasis Project Services Limited, Tema, Ghana
• Deliver first-line IT support for hardware, software, access, connectivity and user issues; record and escalate incidents according to procedures.
• Coordinate more than five concurrent projects, tracking deadlines, tasks, stakeholder updates and documentation.
• Conduct quality inspections, identify defects and support corrective actions.
• Act as first point of contact for the SCADA system on Oasis’s 6.5MW steam turbine generator project at Tema Oil Refinery, after training by the specialist vendor that installed the subcontracted system.
• Support the vendor during on-site issues and resolve network connectivity problems affecting access to the system.
Cloud Security Engineer
From July 2024 to July 2025 at Cybarik Limited (UK-registered), Remote
• Performed cloud security engineer duties on live client work, applying Azure security controls, identity and access management, and written procedures.
• Supported control reviews and access changes, and documented what was configured, why it was chosen, and how it was checked.
• Worked on monitoring, incident-response and risk-assessment tasks as part of day-to-day client delivery.
• Used the same method in personal labs: least-privilege networking, secure authentication and ticket-style notes.
Wordpress Website Developer / Administrator
From January 2020 to present at Freelance, Remote
• WordPress builds and administration using HTML, CSS, and JavaScript where needed.
• Plugins, themes, updates, content, backups, and issue resolution for non-technical users.
- English (Full professional proficiency)
- Ga
- Fante
- Twi