About

Technical Support & Infrastructure Azure Cloud Security

Ghana · Open to UK Technical Support, Help Desk, Systems Support, Infrastructure Support and Junior Cloud Operations roles.

I work in technical support and IT operations: first-line troubleshooting, user and access issues, connectivity problems, documentation, and coordinating several projects at once.

My current focus is Azure cloud security. During a 12-month internship with a UK-registered consultancy I applied Azure security controls, identity and access management, monitoring and documentation on Azure security tasks during Cybarik academy and internship. I am preparing for Microsoft AZ-500 and using personal labs to practise least-privilege networking, secure authentication and repeatable runbooks.

I write short notes on Entra ID, Azure deployments and troubleshooting so study and lab work become procedures I can reuse in a support or junior cloud role.

Skills

  • Technical Support
  • Help Desk Support
  • Troubleshooting
  • Microsoft Azure
  • Cybersecurity
  • Linux
  • Windows
  • Networking
  • Python automation
  • Microsoft 365
  • Identity and access
  • Technical documentation
  • Multi-project coordination

Certifications

  • CompTIA Security+ ce Feb 2024–2027
  • Google Cybersecurity Professional Certificate Feb 2024
  • Google IT Automation with Python Jun 2024
  • Cybarik Cloud Security Academy 2025
  • Azure VM & Web Server (Coursera) Jul 2024

Currently preparing for Microsoft AZ-500 (Azure Security Engineer Associate).

© 2026 Mahmoud Shardey