About

Technical Support & Infrastructure Azure Cloud Security

Ghana · Open to UK Junior Cloud Security, Cloud Support, IT Support, Service Desk, and Infrastructure Support roles.

I work in technical support and IT operations: first-line troubleshooting, user and access issues, connectivity problems, documentation, and coordinating several projects at once. .

At Oasis Project Services Limited I deliver IT support, coordinate more than five concurrent projects, and support quality control. I am first point of contact for the SCADA system on Oasis’s steam turbine project at Tema Oil Refinery: trained by the vendor that installed the subcontracted system, I support them when issues come up and resolve network connectivity problems.

At Cybarik Limited, a UK-registered consultancy, I performed cloud security engineer duties on live client work for 12 months. That included Azure security controls, identity and access management, monitoring and incident notes, and written procedures.

I use personal labs so the same method stays reusable: least-privilege networking, secure authentication, Linux permissions, and ticket-style investigation notes. I also write short notes on Entra ID and Azure troubleshooting.

Skills

  • Technical Support
  • Service Desk
  • Troubleshooting
  • Microsoft Azure
  • Cloud Security
  • Entra ID / IAM
  • Linux
  • Windows
  • Networking
  • Python automation
  • Microsoft 365
  • Identity and access
  • Technical documentation
  • Multi-project coordination

Certifications

  • CompTIA Security+ ce Feb 2024–2027
  • Google Cybersecurity Professional Certificate Feb 2024
  • Google IT Automation with Python Jun 2024
  • Azure VM & Web Server (Coursera) Jul 2024
  • Cybersecurity Bootcamp (CyberTalents) Apr 204
  • Commonwealth Bank Cybersecurity Job Simulation (Forage) March 2024

Contact

Ghana · Open to UK roles

© 2026 Mahmoud Shardey